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Customer Service

Phone number: +55 19 2660-3221
E-mail: sac@korin.com.br
Whatsapp: (11) 98373-9958
Opening hours: Monday to Friday from 8:30 am to noon; 1:30 pm to 5:00 pm

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Corporate Contact

E-mail: rh@korin.com.br
Customer Service: +55 11 3728-4100
Contact the Ombudsman: ouvidoria@korin.com.br

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Contact DPO

If you would like to contact Korin Data Protection Officer (DPO) for issues related to General Data Protection Regulations (GDPR), please send your request to dpo@korin.com.br and we will respond it as soon as possible. For other issues, please fill in the form beside.

Frequently Asked Questions

What is the difference between sustainable, non-GMO chickens, organic chickens and free-range chickens?

Currently, there are three certified chicken production systems: Sustainable (non-GMO), Organic and Free-Range. The differences between these three systems are the management and the nutrition, and there are some restrictions concerning the genetic line in the case of free-range production.

1. Sustainable chickens without the use of genetically modified organisms

In the “Sustainable” farming system, the birds receive feeds that are free of GMO and animal products, antibiotics, growth promoters, chemotherapeutics, chemical anticoccidials and ionophores.

The birds are reared in closed sheds with maximum density of 30 kg/m², in a controlled environment.

All farms have qualified producers, who are responsible for maintaining the appropriate conditions of temperature, humidity, feed distribution and health.

A field technician visits the farms weekly to ensure that production and health data are in compliance with our production standards and accurately check the welfare condition of the animals.

The sustainable, non-GMO chickens are certified as free of antibiotics and animal products by WQS Certificações de Produtos Ltda., according to the “Standards for Production, Slaughter and Laboratory Testing for Alternative Certified Chicken” set by the Brazilian Association of Alternative Poultry Production (AVAL).

2. Korin Organic Chicken

In order for a product to be considered as organic, it is necessary to have a certification that guarantees that all production procedures are in compliance with the organic farming basic principles.

In the case of Korin Organic Chicken, the birds receive feed containing organic certified ingredients and free of antibiotics and animal products. The feed is formulated with organic ingredients such as corn and soybean meal.

Korin Organic Chicken is produced according to the Law no. 10831 of December 23, 2003, known as “Organic Law”. It also has a production process certified by IBD – Biodynamic Institute. IBD is a certifier of organic products affiliated to the International Federation of Organic Agriculture Movements (IFOAM) and internationally accredited for organic production audits.

The birds are reared in a semi-confined system and kept in the shed until 25 days of age to be kept warm and protected from airstream. After this age, the birds have access to outdoor areas, where they are released in the morning and collected in the afternoon. While in the outdoor area, the birds have free access to feed and water available in the sheds.

3. Korin Free-Range Chicken

This is a chicken genetic line exclusively designed for this purpose. The birds are reared in a system that includes access to outdoor areas for scratching the ground, exercising and manifesting their natural behavior. The feed provided to the birds contains preferably plant-based ingredients and the addition of antibiotic performance enhancers is not allowed. Only slow growth genetic lines (over 70 days) can be included in this category.

Like in the sustainable non-GMO organic system, the free-range chickens are not given antibiotics, growth promoters, chemotherapeutics, chemical anticoccidials and ionophores, and are fed diets free of animal products.

The birds (organic and free-range systems) are reared in closed sheds with maximum density of 10 kg/m² until 25 days of age. After that, they are given access to outdoor areas, where they are released in the morning and collected in the afternoon. While in the outdoor area, the birds have free access to feed and water available in the sheds.

Korin has received the animal welfare certification from HFAC – Humane Farm Animal Care, which is a certification protocol granted to poultry production companies that follow the strictest animal welfare standards. The Sustainable, Organic and Free-Range production systems, as well as the AF system for laying hens (egg production), are certified by HFAC (animal welfare) and WQS (feed free of antibiotics and animal products).

All our products meet rigorous quality standards and we guarantee to our customers the compliance with the rules and standards described for any production process.

Are the chickens given hormones?

The use of hormones in poultry production is prohibited (Decree no. 76,986 of January 6, 1976), and therefore these substances are not used in any farming system – neither in the conventional system nor in Korin system.

Besides not receiving hormones, Korin chickens are not given antibiotics, growth promoters, chemotherapeutics, chemical anticoccidials and ionophores, and their feed is free of GMO and animal products.

Are Korin eggs organic?

Korin has two chicken egg lines:

1. Eggs from hens fed diets free of genetically modified grains: these eggs are not organic since the ingredients (corn and soybean meal) added to the feed are not organic; however, the grains are non-GMO. The hens are not given antibiotics, chemotherapeutics, growth promoters or anticoccidials, and the feed is free of GMO and animal products. Birds are free to manifest their natural behavior – such as flapping their wings, scratching, dustbathing, running and perching, as they are free in the shed (cage-free system), lay their eggs in nests, and have access to perches and outdoor areas. These characteristics enabled the company to receive the animal welfare certification from ECOCERT BRASIL (same standards as HFAC).

2. Organic eggs: this is the same as the antibiotic-free production system, but with the difference that the birds must be fed certified organic origin feed, as required by the Brazilian Organic Law (Law no. 10831 of December 23, 2003).

Why sometimes Korin egg yolks are lighter?

Egg yolk color varies according to the amount of pigments ingested by the hens.

These substances are present in corn, which is the main ingredient added to the feed, in varying levels depending on the time of the year.

Korin does not add pigments to the feeds and, therefore, the yolk color can vary; however, it does not change egg nutritional levels and it remains suitable for consumption.

Can I freeze chilled products?

Ideally, chilled products should be stored at temperatures between 0°C a 4°C to maintain the 10-day shelf life, according to label information.

We cannot guarantee that chilled products frozen by consumers have the same shelf life as the industrially frozen products (1 year), since the proper freezing must be carried out immediately after processing, fast and at very low temperatures to keep the nutritional properties and avoid the proliferation of microorganisms.

Korin offers a line of frozen products with a 1-year shelf life, which are ideal for consumers who want to store them for a longer period of time.

Carioca or black beans? What is the difference?

The main difference between carioca and black beans is the color of the grains. In the case of black beans, the color comes from the anthocyanins, antioxidant substances associated with the prevention of cancer and cardiovascular disease.

Korin black beans also have higher contents of iron, phosphorus, potassium and calcium.

On the other hand, Korin organic carioca beans contain higher levels of protein and magnesium.

You can switch between carioca and black beans to eat a diet that is even richer in nutrients!

What does Korin use to replace antibiotics?

Besides allowing the birds to express their natural behavior, Korin uses some alternatives to antibiotics, such as:

• Probiotics
• Prebiotics
• Phytogenic additives (herbal extracts and essential oils)
• Organic acids

+Feed free of genetically modified grains
Korin chicken products are the first in Brazil to be produced using non-GMO feeds and to receive a certification from IBD.

No pesticides in the farm

In Korin farms, pesticides are not used to control pests affecting the production. Instead, a naturally balanced environment is created so those substances are not necessary.

What does Korin use to replace anticoccidials?

We are pioneers in the “No Antibiotics” and “Animal Welfare” certifications in Latin America, and the only company in the market that has been granted the NAAU (No Antibiotics and No Anticoccidials Used) certification, with support from the Brazilian Association of Alternative Poultry Production (AVAL) and Mokichi Okada Research Center (CPMO).

Coccidiosis is a parasitic disease that affects the intestinal tract of the birds and cause many symptoms including reduced nutrient absorption.

The most effective alternative solution to the traditional practices is the controlled exposure, which allow the birds to prepare their natural defenses more efficiently, without the need for anticoccidials.

Are the chickens given hormones?

The use of hormones in poultry production is prohibited (Decree no. 76,986 of January 6, 1976), and therefore these substances are not used in any farming system – neither in the conventional system nor in Korin system.

Besides not receiving hormones, Korin chickens are not given antibiotics, growth promoters, chemotherapeutics, chemical anticoccidials and ionophores, and their feed is free of genetically modified organisms.

Are Korin eggs organic?

Korin has two chicken egg lines:

1. Boa Pedida (Good Choice) Eggs: these eggs are not organic since the ingredients (corn and soybean meal) added to the feed are not organic; however, the grains are non-GMO. The hens are not given antibiotics, chemotherapeutics, growth promoters or anticoccidials, and the feed is free of GMO and animal products. Birds are free to manifest their natural behavior – such as flapping their wings, scratching, dustbathing, running and perching, as they are free in the shed (cage-free system), lay their eggs in nests, and have access to perches and outdoor areas. These characteristics enabled the company to receive the animal welfare certification from ECOCERT BRASIL (same standards as HFAC).

2. Organic eggs: this is the same as the antibiotic-free production system but with the difference that the birds must be fed certified organic origin feed, as required by the Brazilian Organic Law (Law no. 10831 of December 23, 2003).

Why sometimes Korin egg yolks are lighter?

Egg yolk color varies according to the amount of pigments ingested by the hens.

These substances are present in corn, which is the main ingredient added to the feed, in varying levels depending on the time of the year.

Korin does not add pigments to the feeds and, therefore, the yolk color can vary; however, it does not change egg nutritional levels and it remains suitable for consumption.

Can I freeze chilled products?

Ideally, chilled products should be stored at temperatures between 0°C a 4°C to maintain the 10-day shelf life, according to label information.

We cannot guarantee that chilled products frozen by consumers have the same shelf life as the industrially frozen products (1 year), since the proper freezing must be carried out immediately after processing, fast and at very low temperatures to keep the nutritional properties and avoid the proliferation of microorganisms.

Korin offers a line of frozen products with a 1-year shelf life, which are ideal for consumers who want to store them for a longer period of time.

What is the difference between Boa pedida (Good Choice) and Organic chickens?

Currently, we have two production systems for certified chickens: Boa pedida (non-GMO, without the use of antibiotics and anticoccidials) and Organic. The differences between both systems are the management and the nutrition, and there are not any restrictions concerning the genetic line.

1. Boa pedida (Good Choice) Chicken

In the “Boa pedida (Good Choice)” farming system, the birds receive feeds containing selected and non-GMO ingredients, respecting the natural eating habits of the birds. Broilers and laying hens are omnivorous and usually consume plants and insects.

In addition, the birds are reared without the use of antibiotics, growth promoters, chemotherapeutics, chemical anticoccidials and ionophores.

The birds are reared in sheds with maximum density of 30 kg/m², in a controlled environment.

All farms have qualified producers, who are responsible for maintaining the appropriate conditions of temperature, humidity, feed distribution and health.

Boa pedida (Good Choice) chickens are certified as free of antibiotics, according to the “Standards for Production, Slaughter and Laboratory Testing for Alternative Certified Chicken” set by the Brazilian Association of Alternative Poultry Production (AVAL).

Also, they have received the NAAU certification, which attests that the birds are reared without the use of antibiotics and anticoccidials.

2. Korin Organic Chicken

In order for a product to be considered as organic, it is necessary to have a certification that guarantees that all production procedures are in compliance with the organic farming basic principles.

In the case of Korin Organic Chicken, the birds receive feed containing organic certified ingredients and free of antibiotics and animal products. The feed is formulated with organic ingredients such as corn and soybean meal.

Korin Organic Chicken is produced according to the Law no. 10831 of December 23, 2003, known as “Organic Law”. It also has a production process certified by IBD – Biodynamic Institute. IBD is a certifier of organic products affiliated to the International Federation of Organic Agriculture Movements (IFOAM) and internationally accredited for organic production audits.

The birds are reared in a semi-confined system and kept in the shed until 25 days of age to be kept warm and protected from airstream. After this age, the birds have access to outdoor areas, where they are released in the morning and collected in the afternoon. While in the outdoor areas, birds have free access to feed and water available in the sheds.